Mandy has over 20 years’ experience as a Registered Manager and takes pride in ensuring the homes that she works with offer the care that she would want for her own relatives.

Mandy started her career as a carer and worked her way up the ladder. This has given her a true understanding of all the challenges her team may be facing, and helps her to emphasise with them and guide them in making a difference.

It is important to Mandy to build relationships with both the residents and their relatives, so she can build a full picture of their needs and expectations, and ensure high quality care with dignity.

Mandy’s passion is ensuring that every resident feels at home and her family always play a part in this, whether that be visiting on Christmas Day dressed as elves to deliver gifts, singing karaoke with the residents, or arranging for extra assistance for home projects or activity days within the home using their military connections. Laughter in life is a necessity.

From everyone at Northleach, we look forward to meeting you and welcoming you into our family.

We have owned and operated care homes since 1997; our passion for delivering great care and our zero tolerance for anything else has only grown year on year.

Our strapline “Because we care” is very real and, as individuals and a family, we get personally very upset if we fail to deliver anything less than brilliant care.

I am personally legally and, I feel, morally responsible for each and every home and its residents. If I am not visiting a home, I am in daily contact with the managers and their teams. Our systems and processes are all geared to letting me and my directors know when things have not been done and providing information to enable us to constantly improve.

We never think “this is great and it’s good enough” – we always strive to do better.

I have been working in the business for nearly 15 years.

My job now is Operations Director supporting the managers and their staff teams to make sure that we maximise the overall wellbeing of each and every resident.

Unlike other homes, this is not just about making sure that there is no poor care, it is about instilling and maintaining a passion for excellence in everything we do. Part of my job is to ensure the smooth running of the homes with really fast purchasing so if a resident needs something it is in the home within hours, not days or weeks.

I am also responsible for the décor and maintenance of the homes and hopefully making sure they are homely and fulfil the wishes and aspirations of each individual resident and their relatives alike.

My role as Finance Director is to ensure the long term financial sustainability of the Care Home.

I am also responsible for Health & Safety, Data Protection and Information Technology. I regularly work from our Care Homes as it’s important to be hands-on, working with our teams to ensure that the necessities of regulation don’t detract from the demanding job of delivering great care.

Unlike many in the care industry, we are investing significantly in IT; we see it as an effective way of continually improving the quality of care and to continue to be more responsive to our resident’s and staff’ needs. Our systems tell us in real-time if things have not been done; Care is a 24/7 business and we work every hour necessary to ensure that issues are addressed immediately.